It’s a known fact that the first step to making a sale is building trust between you and the prospect.
2017 has been a successful year for The Lead Lab, and the group of businesses as a whole. We now have more than double the number of employees, meaning our company has become more diverse with a wider range of experience, knowledge and skillsets which has increased the office ‘buzz’ and introduced healthy competition […]
Recent news suggests that scientists aren’t far from creating the ultimate customer service robot, and after considering the pros and cons, Toby Blatchford-Tagg, our Managing Director, gave us some insight into his thoughts and opinions on the matter and how it might affect our industry. “17 years ago, when I started telemarketing, I used […]