Last updated: 28 September 2026
The Lead Lab South West Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit theleadlab.com, contact us, submit an enquiry, or otherwise interact with our services.
The Website is operated by:
The Lead Lab South West Limited
Company number: 12631578
Registered office: Studio 1 Rollsbridge House, Ide, Exeter, Devon, England, EX2 9QU
Website: https://theleadlab.com
Email: info@theleadlab.com
For data protection purposes, The Lead Lab South West Limited is responsible for the processing of your personal information described in this Privacy Policy.
If you have any questions about how we use your personal information, please contact us at info@theleadlab.com.
Depending on how you interact with us, we may collect the following information:
This may include:
Your name
Email address
Telephone number
Company or business name
Job title or role
Information contained in your enquiry or message
Information you provide when requesting a consultation, quotation or service
Any other information you voluntarily provide to us
When you visit our Website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Approximate location derived from your IP address
Pages visited and how you interact with the Website
Referring website or source
Date and time of visits
Other technical and usage information
Some of this information may be collected using cookies and similar technologies. Please see our Cookie Policy for further information.
We may use personal information to:
Respond to enquiries and requests;
Provide information about our services;
Arrange calls, meetings or consultations;
Prepare quotations or proposals;
Provide and manage services you have requested;
Communicate with you about our services;
Manage our relationship with clients and prospective clients;
Improve and develop our Website and services;
Understand how visitors use our Website;
Monitor Website performance and security;
Prevent fraud, misuse or other unlawful activity;
Maintain appropriate business and financial records;
Comply with legal and regulatory obligations; and
Establish, exercise or defend our legal rights.
Where permitted by law, we may also use your information to send you relevant marketing communications. You can unsubscribe from marketing communications at any time.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Where you have given us permission to process your personal information for a specific purpose, we may rely on your consent.
You can withdraw consent at any time.
We may process your information where it is necessary to enter into or perform a contract with you.
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include managing and developing our business, communicating with prospective customers, improving our services, maintaining Website security and understanding Website usage.
We may process personal information where necessary to comply with a legal or regulatory obligation.
We may contact you with information about our services, news, offers or other marketing communications where permitted by applicable law.
Where consent is required, we will ask for it before sending marketing communications.
You can stop receiving marketing communications at any time by:
Clicking the unsubscribe link in a marketing email; or
Contacting us at info@theleadlab.com.
Opting out of marketing communications does not prevent us from sending essential service or administrative communications where necessary.
Our Website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Making the Website function correctly;
Remembering preferences;
Understanding how visitors use the Website;
Measuring Website performance;
Improving our services and user experience; and
Supporting marketing activities, where applicable.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings and, where provided, our cookie preference tool.
For more information about the cookies we use, please see our Cookie Policy.
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
Depending on how you use our Website and services, these parties may include:
Website hosting and infrastructure providers;
Website analytics providers;
Customer relationship management (CRM) providers;
Email and communication providers;
Appointment scheduling providers;
IT and software providers;
Payment providers, where applicable;
Professional advisers such as accountants, lawyers or insurers;
Government, regulatory or law-enforcement authorities where legally required; and
Other service providers where necessary to provide our services or operate our business.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection, in accordance with applicable data protection law.
This may include relying on an adequacy decision or appropriate contractual safeguards where applicable.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting, regulatory or reporting requirements.
The appropriate retention period will depend on the type of information and why we hold it.
For example:
Enquiry information may be retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.
Client information may be retained for the duration of our relationship and for an appropriate period afterwards.
Financial and accounting records may be retained for the period required by applicable law.
Marketing information may be retained until you unsubscribe or we determine that it is no longer appropriate to retain it.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access;
Accidental loss;
Destruction;
Misuse;
Alteration; and
Unauthorised disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Depending on the circumstances, you have rights under UK data protection law, including the right to:
Request access to the personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Ask us to delete your personal information in certain circumstances;
Ask us to restrict how we use your information in certain circumstances;
Object to certain types of processing, including processing based on legitimate interests;
Request certain information in a portable format;
Withdraw consent where we rely on consent as our lawful basis; and
Complain to the Information Commissioner’s Office (ICO).
These rights are subject to certain legal exceptions and may not apply in every circumstance.
If you would like to exercise any of your data protection rights, please contact:
We may need to request additional information from you to verify your identity before responding to your request.
We will generally respond to valid requests within the time period required by applicable data protection law.
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Our Website may contain links to websites or services operated by third parties.
This Privacy Policy does not apply to those third-party websites. We are not responsible for their privacy practices, content or security.
We recommend that you review the privacy policies of any third-party websites you visit.
Our Website and services are not intended to knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Where appropriate, we will provide additional notice of significant changes.
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
The Lead Lab South West Limited
Company number: 12631578
Registered office: Studio 1 Rollsbridge House, Ide, Exeter, Devon, England, EX2 9QU
Email: info@theleadlab.com
Website: theleadlab.com