Recent news suggests that scientists aren’t far from creating the ultimate customer service robot, and after considering the pros and cons, Toby Blatchford-Tagg, our Managing Director, gave us some insight into his thoughts and opinions on the matter and how it might affect our industry. “17 years ago, when I started telemarketing, I used […]
The telemarketing industry is awash with bad practices, from salesy one line openers to not listening attentively to prospects on the phone. We take a more honest view to phone conversations and work very hard to steer our telemarketers away from bad telephone practices. Right from the get-go, our approach to phoning prospects is upbeat, […]
Here at the Lead Lab, telemarketing will always be current and valuable. That’s because we live and breathe it. Whilst we know that many people consider the word ‘telemarketing’ to carry negative connotations, we strongly believe this is simply due to a lack of knowledge around the service. Whilst speaking to our […]
In sales, we believe there are three ways to keep at the top of your game, and in the telemarketing industry, we know all too well ourselves that remaining enthusiastic and motivated can be challenging at times. That’s why we implement our three golden rules into our selling strategy to help our agents hit – […]
Here at the Lead Lab, we have taken on 2 apprentices in the past 2 years. One of which is now the Managing Director of his own business, The Social Media Lab, whilst the other is steadily progressing into a more senior marketing role for the entire group of businesses. In the […]
Here at The Lead Lab, we love to encourage differentially in the office. We promote this by employing a wide age range of people from different walks of life, supporting employees in their own ventures, and allowing employees to make their workspace as comfortable as possible for them.
It’s widely known that generating leads and appointments through traditional telemarketing is a sure-fire way to steadily increase your business growth, but businesses often question why they would outsource this service, rather than employing somebody in-house to do the job. The answer to this is simple; to save money, receive a high standard service […]
In 21st Century business culture, multi-tasking is a necessity if you want to be ahead of the game. Here in the Lead Lab office, our telemarketers are trained to use multiple channels in their marketing strategy from the get-go. This works for three main reasons… It increases the possibility of gaining the prospects’ attention […]
A round of golf, networking over drinks and dinner followed by an inspirational speaker are just some of the ways The Lead Lab telesales team stays connected with their longest running client.